01. Orders & product selection

This policy applies to physical products purchased directly from roomtoneacoustic.pro. Purchases from independent dealers are handled by the seller under its terms and applicable law.

Before ordering, check the product, quantity, dimensions and delivery details. Contact us if you need help. We remain responsible for the accuracy of our descriptions and advice.

Preparation and dispatch depend on stock availability and the timeframe communicated for your order. Dispatch means handover to the carrier, not delivery. A backorder is not a promise of immediate availability: we will communicate the expected schedule and any material delay, with applicable cancellation and refund options.

Contact us promptly to request a change or cancellation. Preparation or dispatch may limit our ability to stop an order, but does not remove a statutory right to cancel or withdraw.

02. Shipping, prices & delays

Shipping options and charges depend on destination, order size and the service shown at checkout. The fulfilment location and available delivery arrangements depend on the item and destination; refer to the information supplied with your order.

Remote delivery locations. If the carrier classifies your delivery address as a remote or extended-service area, we will contact you before dispatch to provide a revised shipping quote. The additional shipping cost is payable by the buyer. We will explain the total revised shipping charge and any amount already paid, and obtain your express agreement before collecting an additional payment or arranging shipment. If you do not accept the quote, contact support to discuss the available options; any mandatory cancellation or refund rights remain unaffected.

For a free-shipping offer, ROOMTONE ACOUSTICS selects the carrier and service within the delivery arrangements disclosed for that order. A particular carrier, signature service or home-delivery preference is included only if expressly agreed. Contact us before shipment if a delivery requirement is essential.

Transit estimates can be affected by customs, weather, holidays and carrier operations. This does not remove our responsibility to handle a delayed or missing order. Tell us before buying if an agreed delivery date is essential for an event.

Where EU consumer delivery rules apply, delivery is due within the agreed period or, if none is agreed, within 30 days. If delivery fails, the applicable right to set a reasonable additional deadline and then cancel remains available; an additional deadline may not be necessary where delivery is refused or an agreed essential date is missed.

Where the US FTC merchandise-order rule applies, we must be able to ship within the advertised timeframe or, if none is stated, within 30 days. If we cannot, we will provide the required delay notice and cancellation/refund option and obtain any required agreement to the delay.

03. Customs & duties

International orders can attract destination taxes, duties and carrier clearance fees. These are included only when the offer or order expressly says so. If your order is confirmed as Delivered Duty Paid (DDP), contact us if a carrier asks you to pay a covered charge.

For other international shipments, destination duties, taxes and brokerage charges may be payable by the recipient as disclosed before purchase. Customs may require recipient or tax identification. Provide accurate details through the requested channel and respond promptly to clearance requests. We do not control customs processing times.

Contact us before refusing a shipment. If an order is returned because of an incorrect address, a failure to collect it, or unpaid charges that were properly disclosed, any proposed reshipment charge or refund deduction must reflect actual, reasonable costs and be permitted by law. There is no automatic forfeiture of the entire purchase price. A charge caused by our error will not be passed to you.

04. Tracking & delivery problems

After dispatch, use the tracking reference provided to follow delivery attempts and collection deadlines. Keep your address and telephone details accurate, ensure access to the agreed delivery location, and contact support promptly if tracking is missing, stalled or inconsistent.

A carrier’s “delivered” scan is evidence to review, not an automatic rejection of a non-delivery claim. Check with household members, an authorised recipient or reception, then contact us. We can request carrier records, delivery photographs and other relevant evidence to investigate. Where consumer law places transit risk on the seller until the goods are physically received by you or your nominated recipient, that rule applies.

If theft occurred after a lawful, completed delivery, a carrier report or police report may help establish what happened. We will assess the evidence and applicable responsibilities. You are not required to resolve a claim solely with the carrier where ROOMTONE ACOUSTICS remains legally responsible.

For visible transit damage, photograph the parcel, label and product where possible, keep the packaging and notify us promptly. These steps help the investigation; lack of an unboxing video or an immediate report does not by itself cancel statutory rights.

05. No change-of-mind returns. Free replacements for confirmed problems.

ROOMTONE ACOUSTICS does not accept voluntary returns or exchanges because you changed your mind, no longer need the product, or selected the wrong model, size or specification. We do not offer a trial period or a satisfaction-based return programme. An unused or unopened product is not automatically eligible for return.

If a product has a confirmed manufacturing defect, arrives damaged, or ROOMTONE ACOUSTICS supplies the wrong item, our commercial policy is to replace the affected product at no charge, including the necessary replacement shipping. Contact Support with your order number and a description of the problem so that we can verify the issue and arrange the replacement.

Check specifications and compatibility before purchasing. Ask us before ordering if you are unsure. Please do not send products to China, a warehouse, a manufacturer or a shipping-label address without instructions from ROOMTONE ACOUSTICS. We will explain whether any return is needed and how it will be handled; if we require a return for a covered product problem, we will arrange or cover the necessary reasonable return shipping.

This commercial policy does not exclude mandatory cancellation, withdrawal, refund or other rights where applicable law requires them. A replacement is our offered commercial solution, not a waiver of rights that cannot legally be excluded.

Where EU/UK distance-sale withdrawal rights apply, you generally have 14 days after receiving the goods to notify us of withdrawal and another 14 days to send them back. You may inspect the goods as in a shop; excessive handling may justify a lawful deduction for lost value. Genuine individual customisation can be exempt where the law allows, but a standard model or colour is not automatically a custom product. These rights also apply to eligible sale items.

To exercise a statutory withdrawal, send a clear statement, your order number, name and purchase email to info@audiostaff.pro. An internal approval number does not determine whether your notice is valid. Direct return postage is payable by the buyer for a qualifying change-of-mind withdrawal where properly disclosed and legally permitted; necessary reasonable return costs for a covered defect or incorrect supply are arranged or covered by us.

06. How to request a free replacement

1. Contact Support: use our support page or email info@audiostaff.pro. Include your order number, purchase email, affected item and a clear description of the issue.
2. Help us verify the problem: provide relevant photos or a short video if reasonably possible. We may suggest reasonable troubleshooting or ask for further details. Other reasonable evidence can be considered.
3. Receive replacement instructions: once a covered issue is confirmed, ROOMTONE ACOUSTICS will arrange a replacement at no charge, including necessary replacement shipping. We will confirm availability and dispatch details. If replacement is unavailable, we will contact you about an appropriate alternative, without restricting mandatory remedies.
4. Do not ship the product back on your own: wait for our instructions. We will tell you whether a return is needed and provide the appropriate destination and shipping arrangements.

Accidental damage after delivery, misuse and normal wear are not automatically covered product defects. See the warranty section below. Claims are assessed using the order details, available evidence and the nature of the problem.

If you are exercising a statutory withdrawal or another mandatory remedy rather than requesting a replacement, notify Support clearly. The applicable legal conditions and deadlines apply; internal approval procedures do not cancel those rights.

07. Refunds where legally required

Our commercial product-problem remedy is a free replacement, as described above. Where a refund is legally required or expressly agreed to resolve a case, it is issued to the original payment method unless another method is agreed and permitted. We will explain the outcome, the amount and any lawful deduction. Bank or payment-provider posting time is separate from the time we issue the refund.

For a qualifying EU/UK withdrawal, reimbursement is due without undue delay and normally within 14 days of notice. Where permitted, we may withhold it until the returned goods or evidence of their return is received, whichever occurs first. We reimburse the standard outbound delivery charge where required; any extra cost of a premium delivery choice need not be reimbursed. Applicable local rules and deadlines take priority.

We do not impose blanket restocking, inspection, handling or payment-processing deductions on statutory refunds. Any charge for a discretionary service or return must be disclosed and agreed in advance and allowed by law. A product found to work correctly does not automatically justify a fee or override a valid withdrawal.

For legally required partial returns, promotional bundles or warranty exchanges, we will explain any adjustment to the affected items and agreed promotion without reducing mandatory entitlements. A refund and a bank reversal for the same amount must not result in duplicate recovery; contact us if that occurs.

08. Faults, warranty & compatibility

For a confirmed manufacturing defect, transit damage or an incorrect item supplied by us, our commercial remedy is a replacement without charge, including necessary replacement shipping, after a reasonable assessment. If replacement is unavailable, we will discuss an appropriate alternative without restricting mandatory remedies.

Any additional commercial warranty has the duration and conditions stated with your product or purchase. Statutory rights remain available independently of any commercial warranty.

Where EU consumer conformity rules apply, the legal guarantee is at least two years, and national law may provide longer protection. The law may require a cost-free repair, replacement, price reduction or refund. Other jurisdictions can provide additional remedies. A replacement-only commercial offer does not waive them.

Damage caused by misuse, overloading, accidents, unsuitable installation or normal wear is not a manufacturing defect. Alterations do not automatically exclude a claim for an unrelated defect. We will explain the assessment and consider reasonable evidence; neither an unboxing video nor a report within 48 hours is an absolute condition of statutory rights.

Installation and acoustic expectations: check panel dimensions, quantities, substrate and fixing instructions before installation. Test the chosen adhesive on a discreet area and consider the condition of paint or wall finishes. Adhesive or mounting compatibility is not universal. Our room planner is a visual layout tool, not an acoustic survey, structural assessment or fire-safety certification. Acoustic treatment does not itself guarantee soundproofing or a specified reduction in noise. AI concepts may vary in colour, scale and placement; the actual product description and any expressly agreed performance specifications govern.

09. Payment disputes & fraud prevention

Contact support so that we can investigate and try to resolve a problem promptly. This does not prevent you from contacting your bank, payment provider, consumer authority or court, or require you to miss any claim deadline.

We may request proportionate verification for a suspicious transaction, pause fulfilment while reviewing it, or cancel and refund an order where justified. These checks must not be used to retain payment indefinitely or to avoid applicable shipping and refund obligations.

For a dispute, we may submit relevant order, payment, tracking, delivery and communication records to the payment provider or other authorised recipient, subject to data-protection requirements. Proven deliberate deception may be referred to the appropriate authority. Making a good-faith complaint or using a lawful chargeback procedure is not, by itself, fraud.

10. Company, contact & updates

ROOMTONE ACOUSTICS is operated by Music Artistic Recordings WW LLC, a U.S.-registered company based in Miami, Florida.

Music Artistic Recordings WW LLC
1150 NW 72nd Ave, Tower 1, Ste 455 #17257
Miami, FL 33126, USA
Florida registration: L24000324149

Contact: info@audiostaff.pro

This is our company correspondence address. Contact us for return instructions before sending a product.

These terms do not exclude liability or rights that cannot lawfully be waived. Separately agreed wholesale terms may apply to business purchases to the extent permitted by law.

The terms and promises applicable when you purchased remain relevant. Updates do not retrospectively reduce an agreed benefit. See our Privacy Policy for information about personal data.